It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. -Warren Buffet
If more firms — specifically online sportsbooks and casinos — followed this advice, betting online would be far more enjoyable…and not as stressful.
I’d wager that BetOnline wishes they did. They have made choices a couple of years ago that is probably cost them tens of thousands , hundreds of thousands, possibly even millions of dollars, due to lost business from bad PR.
We are going to be sharing some examples of these with you in our review. Because while we wholeheartedly recommend BetOnline to our customers — and believe that now they are a safe and legit gaming company — we believe you have a right to know the whole story before opting to play here.
(US Customers Welcomed)
Key Information Website — BetOnline.agLaunched at 2004Licensed & Regulated in PanamaEmail — firstname.lastname@example.orgTelephone — 1-888-426-3661
Hit & Misses Fast payoutsDiverse payment optionsTrusted & Respectable companyUS customers welcomedMobile casinoHigh rollover requirements
WHAT DID BETONLINE DO?
۲۰۱۹ MAIN REVIEW
CASINO & SKILL GAMES
First Things First: What Did BetOnline Do You?
What exactly did BetOnline do to create so many people mad?
We think that a better question is this: what didn’t they do?
BetOnline’s poor decisions crosses the spectrum of unethical behaviour, which range from telling enjoys to withholding cash to getting shoddy security.
There are loads of examples we can show you. However, LegitGamblingSites.com has already done the job for us. They uncovered several examples, which you can see for yourself in their BetOnline review.
Here’s our TL;DR version:
BetOnline Told a Fib
When BetOnline first introduced their poker product, they lied about what system it was around. They claimed to be about the Hero Poker Network, though they were actually on the Action Poker Network. There were stories about how they were about the Chico Poker Network, but then were kicked off.
Later reports (from BetOnline) indicated that things were fine and fixed, and that BetOnline was (and still is) on the Chico Poker Network.
Odd thing to like about, eh? (Although we might lie too if we were on a shoddy network such as Action.)
Everyone agrees that BetOnline lying was a dumb move and a lousy approach to market a new product. It doesn’t exude confidence. And it makes you wonder: why do they lie about something so trivial in the first location?
$۶۰,۰۰۰ Confiscated for No Reason
There have been many, MANY reports about BetOnline confiscating money out of customers. The justification was almost always because the customer allegedly cheated, even though no proof was provided from BetOnline (from the examples we have read).
One case that caught our attention was of an expert who had $60,000+ confiscated because BetOnline said he cheated. They refused to send him his palms, but did offer to send him the hand histories that showed him cheating (for proof).
He never got them . What he did get was empty promises about the way they were on the way, and the runaround when they never showed up. They eventually told him they could not send him the hand histories since the documents were too big.
(Anybody who understands anything regarding internet poker and hands histories — let alone about downloading files into your computer — understands what a crock this is. And, why wouldn’t you send proof someone cheated if you do not have anything to hide?)
Finally Sportsbook Review (SBR) got involved and assisted the player get his money back. His final update mentions being alleviated about how it worked out for him personally , but also stated the same thing happened to his buddy.
Chip Dumping $50 Means You Had BetOnline $30,000+
In this case the participant didn’t anything wrong — he chip-dumped to his friend. But here’s the kicker:
He chip-dumped to his buddy at a HEADS UP table at which no one else could be hurt. He did it his friend might have an additional $50 to play with at BetOnline.
The funny part is that they were playing from the same house at the time. Most sites wouldn’t even let two people from the exact same IP address sit down at the exact same table but BetOnline did.
The individual had his account suspended (way after the fact, whereas most sites would have captured it much earlier ), which no disputes or thinks was a wrong move on BetOnline’s part. What’s though, is how they wanted to also take his $37,000 he earned because that incident.
Forum members suggested that most legit sites would never have allowed two people from the same IP to sit in the same table. And, if they did, the moment they guessed chip dumping had happened, the player’s accounts would come under review. He would never have the chance to earn the $37,000.
But now that he did, BetOnline wanted it. Buttechnically, the cash should go to whomever was hurt by this participant’s activities (that was no one). So it is absurd BetOnline thinks they need to be able to retain it.
BetOnline Knows Your Own Passwords
The last example we want to talk about is an instance in which a BetOnline rep outed how the staff knew their client’s passwords and login amounts. You can see the live chat log here.
The original poster has a fantastic point. If everyone in the company has access to your login information, what’s stopping them from conducting a VPN, logging into account and accepting your money?
The BetOnline rep didn’t have a good answer, just a”ha ha ok sir.”
Scary stuff. Scroll down the discussion thread and you’re going to see even more examples. It is ridiculous.
What’s even more ridiculous is the way these examples are a drop in the bucket in comparison with the sheer variety of (similar) complaints against them. A quick Google search for”BetOnline scams” will also keep you busy.
Then BetOnline Does One Funny: They Acquire SportsBetting.ag
During the exact same time BetOnline was fighting, SportsBetting.ag was unable to. They were trying hard to pay their customers.
Thent a few months later a story broke — BetOnline acquired SportsBetting.ag.
The crazy part was not so much the purchase, it was the fact that BetOnline also agreed to be on the hook for all of the current and previous payouts. Even after all their stingy-like shenanigans.
An excerpt from SBR:
Most importantly, the new investment team is dedicated to get SportsBetting.ag winners paid at a more expedited manner.
“The new shareholders unconditionally guarantee past and future payouts from SportsBetting.ag,” the rep said. “However, since there’s a sizeable backlog of pending payouts, they need to be run through different fraud checks, fulfilled and guaranteed. Once the backlog is complete, customers will experience drastically improved payouts thanks in part to updated payment options, such as same day choices.”
Nobody knows exactly how much BetOnline had to make in past payments. In reality, BetOnline was reportedly”shocked” for more than $1.5 million in obligations that wasn’t reported from the previous management. So I think it’d be safe to presume that the previous debts exceeded $1.5 million — and apparently BetOnline has paid it all off.
What Does That Mean for BetOnline in 2019? What Does That Mean for You?
Frankly, we’ve had a hard time finding anything negative to report about BetOnline from over the last year or so.
There are some complaints; ordinary stuff all companies face that we will address in the future in our review once it is logical. Nonetheless, it looks to us like the majority of BetOnline’s problems are over.
They have satisfied clients, if you’re able to believe it.
Now, what does this mean to you? In the event you forgive and forget? Are they safe enough for you to join, make a deposit and playwith? We’ll be honest — there is no way we would have played BetOnline back in 2011-2012 if we had heard or known about any of those reports previously. Nobody in their right mind could. You’d be safer lighting your cash on fire.
And we don’t want to downplay the mistakes they’ve made. Lying, making baseless accusations, withholding funds and insecure software isn’t to be dismissed.
But as buying SportsBetting.ag and incorporating new management to oversee operations, things have improved drastically. So much so that we’re comfortable now urging them to our subscribers.
And it is not only us. When you have a look at other BetOnline reviews, you’ll see similar thought processes. In most cases the reviewers first condemned them for their actions (in 2011-2012) and advocated NOT playing with there, simply to get a change of heart when they saw just how much BetOnline changed.
So, here is where we stand on the issue —
BetOnline has made mistakes and is far from an ideal sportsbook, poker room or casino. They had and continue to have their own shortcomings, the most recent of which we emphasize in our review below.
But, as best as we can tell, they’ve righted their wrongs and continue to improve on what they offer to players. So we feel safe using accounts .
It’s your responsibility to decide if you are feeling the identical way.
۲۰۱۹ Main Review of BetOnline
Together with their previous from the way, let us jump into what is important today — and that is what BetOnline provides in terms of banking, betting choices and promotions.
Deposit and Cash Out Options, Fees and Time Frames
BetOnline delivers a solid choice of banking options. But you will want to keep in mind that what is available to you will probably be determined by your geographical area.
Let’s begin with their deposit options.
Listed below are the payment methods BetOnline accepts and the min/max limitations for each:
Visa (Person to Person)
Person to Person
$۵۰/$۹۰۰ — BetOnline covers some fees over $300. Money Orders
$۱۰/no max Neteller
$۱۰/no Maximum Book to Book
Book to Book
$۵۰۰/no Maximum Bank Wire
$۱,۰۰۰/no maximum Check
Assess $1,500/$24,900 Diner’s Club
The biggest complaint about deposits would be their 6 percent fees for credit and debit cards. They’re one of the only sites that charge for (credit/debit card) deposits. Bovada’s one of the other ones, charging 4.9%.
When you are ready to cash out your winnings, you can use:
Person to Person
$۵۰/$۵۰۰ — Can take 12-36 hours. Prices will run $26-$101. Bank Wire
$۵۰۰/$۲۴,۹۰۰ — Can take up to 10 days. Fees will run $45-$75. ATM
ATM Only Card
$۱۰۰/$۲,۵۰۰٫ Check By Mail
Check by Mail, Courier or Express
$۵۰۰/$۲,۵۰۰ — Depending on which option you pick, this can take 7-30 days and will cost you $25-$50 NOT INCLUDING the fees that your bank may charge. Bitcoin
$۲۰/$۵,۰۰۰ — Will charge you 2% (of the total). Skrill
$۲۵/$۹,۹۰۰ — Requires up to 36 hours. Only 3 requests allowed per week. Book to Book
Book to Book
$۵۰۰/$۱۵,۰۰۰ — Transfers are completed within 24 hours. Neteller
$۲۵/$۹,۹۰۰ — Requires up to 36 hours and will cost you $20. Only 3 payouts allowed a week.
What I don’t like is how you are going to pay a fee for every banking option. Even bitcoin, which is usually free at most sportsbooks and casinos. But here you’ll cover a 2% fee.
That said, I’ve seen firsthand testimonials from clients who say they have received payments over 10 days, bank transfers over 3 days and bank cables in 2-3 days. This is fast considering they’re in the US marketplace.
BetOnline says nothing about it in their website, but I have seen reports which indicate BetOnline provides you a $50 credit monthly if you place in your request on a Friday. Oftentimes this will not cover the entire fee, but it’s far better than nothing.
BetOnline’s Products: Just What Would You Bet On or Play?
BetOnline is an”all in one” company. This means you can bet on sports, play poker and casino games.
Their longest reputation, and likely most popular solution, is that their sportsbook. So let’s start there.
Bet on Sports, Horses and Financials
BetOnline provides action on horses, sports and financing.
In their sportsbook they more or less cover the most well-known sports in the US. Those include:
You can also bet on futures and prop bets on these markets:
Canadian Football Cycling
Women’s Pro Basketball (WNBA)
Football One option they’ve added lately is eSports. It’s no surprise really, given how quickly that industry is growing. Every bookmaker is leaping on the bandwagon and offering odds on each of the biggest leagues and tournaments.
BetOnline is, also, though it appears like they’re only dipping their toe in the water to check the temperature.
I say that because — as of right now — they just have moneyline odds for a single match-up / league. Compare this to Bovada who is covering 5+ matches around about 10+ leagues/tournaments.
It’s a large difference. I mean, who’d you rather go to for eSports betting?
That having been said, I think it’s a fantastic idea to provide BetOnline the benefit of the doubt…for now. It’s possible they are still attempting to find their bearings in this growing market. Perhaps they have plans to expand their eSports choices in the not too distant future.
What they do have going for them is their odds on the match-up I am comparing to Bovada. They are offering slightly better pricing to the same exact match.
There is no way to tell whether that’s going to be true, nor can it matter if they never enlarge this part of the sportsbook.
However, it’s reason enough to keep tabs on these.
They offer live gambling also. These options vary constantly, of course, to coincide with what events or games are moving on. When I last looked they had lines for football, tennis and baseball. You can also keep track of a couple of games concurrently using their multi-event tab and program for future games with their live betting calendar.
۱ thing they’re known for are their higher-than-average betting limitations. These range from $1 to $25,000. Most markets will max out between $1,000 to $3,000. But it just depends. You can also increase your wagering levels by telephoning their Player Services.
Their sportsbook additionally runs a fair variety of promotions, and much more than you’ll see in their own racebook and financials section combined. A few of the better options include:
۵۰% Welcome Bonus — Get a 50% match on your initial deposit up to $2,500.50percent Kickoff Reload — Get a 50% reload bonus up to $1,000. Live Bet Free Play — Get a $25 free play. This is less or more insurance — make a wager and if you lose, they will reimburse you up to $25.
Beyond that you’ll see a listing of races on their webpage. Each record tells you how many spacious races there are, which when you click it will expand to show you the horses, races, jockeys and chances.
If you are unfamiliar with their website or horse gambling, a fantastic section to look through is that their racebook info tab in their navigation. Here you’ll find advice on:
Their monitor limits. This lets you know the maximum you can bet per race.Payoff odds. Find out how much you’ll make if your bet(s) win.Their rules and the kinds of bets you may make.Horse betting hints, FAQs and phrases (in case you don’t understand what a word or phrase means).
It’s a good section if you are new to horse gambling.
And that is about it. This segment is much smaller than their sportsbook.
Nevertheless, their racebook does have a few offers also, though nowhere near the quality or quantity that their sportsbook offers.
Here are some of their offers:
Track Rebate — Get a 7% rebate on your stakes daily with no min quantity or caps on how much you can make. $25 Risk Free Bet — Make a wager for the first time in the racebook. If you shed BetOnline will reimburse you around $25.
Last up is their financials section. Here it is possible to wager on currencies, indices and commodities. Your gambling options include signature, array, turbo and a single touch. The assets/markets it is possible to bet on will depend on your wager kind.
This section looks like an afterthought. It certainly will not get the focus or marketing BetOnline’s other sections do.
Their poker room is among the most popular alternatives for Americans. They are a part of this Chico Poker Network, who is 13th in overall traffic rankings, but is 3rd for US poker websites. After I last checked they’d around 2,100 players on their website.
In 2016 BetOnline performed a much-needed software upgrade. In the past they had many complaints regarding the quality of the software. This included complaints about fuzzy graphics, poor sound and animation quality.
But following their update we’ve seen hints that they might have some of the best software in the US market.
From worst to best at 1 upgrade? That might be pushing it. But based on the pictures I have seen, their applications DOES look better.
However, there are still several areas BetOnline can enhance.
At this time they have a download for PC and Macs. But they don’t have any choices for cellular players, which we think is a no-brainer in this era. They also only provide holdem, omaha and 7-card stud. It’d be wonderful to see more game choices.
In general, however, it’s wonderful to see they’re making improvements and are becoming more aggressive with what other high tier US poker sites provide.
Speaking of that, some of their poker promotions or offers include:
Welcome Bonus — They will match your deposit 100% up to a max of $2,500. They pay this out to you 5 at a time. You will have 60 days to clear the offer. $50,000 GTD — They’re operating a $50,000 warranty for $99. $90,000 Guaranteed — BetOnline guarantees greater than $90,000 in championship prize pools every single weekend.
They’ve a few leaderboard and cash race challenges, too.
Plus it is not just a”bonus,” however, the matches here must be softer due to the US traffic along with also the crossover traffic from their sportsbook or casino. Making money from their poker tables should be simpler here compared to other poker (just ) sites.
Casino and Skill Games
Here you will find lots of game options ranging from table games to slots to video poker and skill games. Their matches come from the Rival Gaming and BetSoft applications, each of which are famous for creating topnotch games. Here’s how their matches breakdown:
۹ blackjack variations.13 table games.19 regular slots also 37 3D slots.17 video poker games.Live dealers for blackjack, blackjack, roulette and baccarat.
Let us get more specific however. Here’s a small sample of the casino and skill games you can play in BetOnline. See our casino review for a comprehensive list.
American Roulette Caribbean Stud Poker Multi-Hand Blackjack Three Card Poker American Blackjack 21 Burn Craps Baccarat Poker3 Heads Up Monkey Money (slots) Reel Outlaws (slots) Wizards Castle (slots) The Bees (slots) Ghouls Gold (slots, a 3??3 grip slot machine) It Came From Venus (3d slots) Dr. Jekyll & Mr. Hyde (3d slots) Mr. Vegas (3d slots) RockStar (3d slots) Lost (3d slots) Five Draw Poker (video poker) All American (video poker) Double Bonus (video poker) Joker Poker (video poker) Deuces Wild (video poker)
Then there is their ability matches. These include favorites like:
And while you play their games you can also transparent bonuses, earn points and get money back. Here are some of their top offers:
Slots Bonus — This is a 100% match bonus up to $1,000 to use for your favorite slot games.Live Dealer Gamble — Play your initial wager in the live dealer casino. Should you lose, BetOnline will reimburse you around $25. Reload Bonus — Get an additional 25% bonus each time you make a deposit of $25 or more.Rebate Program — Get a 10% rebate every week that you lose $100 or more.
You’ll want to read our casino review to find out about each of their offers, as well as their terms and conditions since they will be different for every offer and game you playwith. Customer Support
If you run into a problem or have a query, you can reach out to BetOnline using one of the following options:
LIVE CHAT (for real money accounts only)
۱ thing to find here are the reports I have seen about the way BetOnline’s service is unfriendly.
۱ example came from a poker player turned website reviewer. He shared his expertise, which was among the worst I have heard ever, let alone heard about BetOnline.
Here’s an excerpt in Gaming the Odds:
Since BetOnline’s poker software is not high-quality, I expected them to shine at client service. How else could you explain the prevalence of the poker room?
Turns out I was wrong, big-time. In fact, during their live chat support (and that I just need to mention it in this BetOnline review)I had the worst customer service experience in my entire life so far.
After the live chat session started, I needed to wait a few minutes until the customer service person bothered to answer, not just entirely ignoring my question but asking for my password and username too. Would you feel comfortable entering your username and password into some live chat box? I sure did not.
I explained that I do not wish to enter that information into a chat room and, more importantly, the question requires no such advice because it was about BetOnline.ag generally. I had to wait ten minutes for”help” (I use that word loosely here), while receiving”Thanks for waiting. I will be with you in just a minute…” every now and then.
Nevertheless, I have also heard that the opposite. A reviewer who plays on BetOnline states they provide excellent customer services. In addition, he says that your very best bet is to take advantage of their live chat (only available to account holders).
Their experiences are polar opposites. This suggests to us that BetOnline may have inconsistencies with the way they manage customer support…an
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